This policy applies to all bookings made through the Uzoefu app
How do I create an account on Uzoefu?
You can book a room directly on our website by selecting your dates, room type, and providing your details. A confirmation email will be sent immediately after booking.
Can I modify or cancel my booking?
Booking modifications and cancellations depend on your rate plan. Some rates are refundable, while others are non-refundable. Please check your confirmation or contact support.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, and secure online payment options. Payment is usually required at the time of booking.
Do you offer special deals or discounts?
Yes! We offer seasonal deals, early-bird discounts, and membership promotions. Sign up for our newsletter to stay updated.
Is breakfast included in the room rate?
Some room types include breakfast. Your booking confirmation will indicate whether it is included. Additional meals can be purchased during your stay.
What are the check-in and check-out times?
Check-in starts at 2:00 PM and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and fees.
Are pets allowed?
Pet policies vary by property. Some hotels allow pets with prior notice and may charge an extra fee. Check your hotel’s pet policy before booking.
Is parking available?
Many hotels provide on-site parking. Availability and fees vary by property, so check amenities before booking.
What safety measures are in place?
We follow strict hygiene and sanitation protocols. Rooms and common areas are regularly cleaned, and contactless check-in/out options are available.
How can I contact customer support?
Our support team is available 24/7 via email, phone, or live chat. We’re happy to assist with bookings or any issues during your stay.
Can I request a specific room?
Yes, you can request specific rooms during booking, but requests are subject to availability and cannot be guaranteed.
Do you offer airport transfers?
Some properties offer airport shuttle services. Check the hotel’s amenities or contact support for details and reservations.
Are there facilities for disabled guests?
Yes, many hotels are wheelchair accessible and provide facilities for disabled guests. Please check the property details before booking.
Can I pay at the hotel?
Some rates allow payment at the hotel. Check the payment options when booking to see if this is available for your stay.
Is Wi-Fi available in rooms?
Yes, most hotels offer free Wi-Fi in rooms and common areas. Speed and availability may vary depending on the property.